REFUND POLICY
Cancellation and Refund Policy
Amaze Tutor (“Company/We/Us/Our”) provides paid content to the students and their tutors, teachers, and parents (“Customers”) to facilitate their learning for various educational boards and mediums for classes 8th to 10th (CBSE/GSEB).newsletters upon registration.
To use our products & services, a user MUST have our App (“Amaze Tutor App/Amaze app”) installed on their Mobile Phone or a Tab/Tablet supporting Android or IOS (“Device/Mobile Device”). When a user starts using Amaze App on their Mobile Device, initially a Demo is provided to the users so that user can try various Demo Lectures, Chat and other functionalities available in the App. This demo is provided through Online Content Delivery over an Internet Connection. This gives a user clear understanding about the quality of the content and how to use the content and what exactly will be the nature of the learning through the App. Once a user is 100% satisfied with the content and other functionalities of the Amaze App, then that user can proceed to buy the activation of the content for a desired classes course to have a full access on the content of that class including all the videos and direct doubt chat.
1. Buying Options of Content/Study Material
Online Content Delivery (Online Streaming)
If a user is already having a Mobile Device and an Internet Connection, then user can use Online Content Delivery (Streaming) to start using our content. Once the payment is done for any mentioned class and courses, we unlock particular course for the given time. Once the subscribed is done, user will be able to use the complete content for the subscribed class and course for chosen days from the date of subscribed.
If a user subscribed this option then user will be able to access his/her account using any Mobile Device from any location over an internet connection, but at a given point of time, a single login will be allowed for the activated user.
This option needs user to connect his/her mobile device with the internet at the time of subscribed and once the subscribed is done then also Internet Connection is must to stream lectures there is no download or offline option available.
2. Cancellation & Refund Policy
We are providing demo mode of our content and giving our users enough time to explore the provided content and functionality of the App. When a user is 100% satisfied with the content and functionality then only we suggest to subscribe for the courses and utilize the full strength of the App and use complete content and functionality for the subscribed class’s course.
Following section describes our Cancellation & Refund Policy
Online Content Delivery (Online streaming)
If you have subscribed an online content from our official Amaze app, then we do immediate activation for the subscribed class and you can start using full content just immediately after buying the subscription.
User will be charged a non-refundable content/package subscription fee for Online Streaming of the activated content/course (study material). This is a one-time fee for providing access to the subscribed/activated content for particular time.
No refund or cancellation is permitted once the user has completed a transaction for online streaming of study packs/courses since we are offering non-tangible irrevocable goods.
As a customer you are responsible to understand that no refund or cancellation is possible upon activation of online streaming.
If there are any further problems regarding payment issues you can contact us at contact@amazetutor.com
If in case any fault or genuine problem Amaze Tutor has right to decide to Cancle & Refund for subscribed course.